It was determined that there was a problem with the pump, so we elected to replace the transmission under warranty. We again verified that the truck had no forward or reverse gears. We got it into the shop right away and began the diagnostic process to find the source of the problem.Ī scan of the computer showed no codes, and a fluid check showed the fluid was clean but overfilled. Several months later, this truck was returned to our shop on a flatbed, and when we attempted to drive the vehicle it would not move in either forward or reverse. When this truck came back for the 15-day follow-up, everything was working great and the customer was pleased with the job.
#5r110w transmission only has 1 forward gear software#
The transmission was replaced with our remanufactured unit, the vehicle software calibration was updated, fluid level was verified and the relearn procedure was performed.Īfter a road test and a recheck, the truck was delivered to the customer with a 15-day follow-up recommendation, which is our standard protocol after an installation to ensure that there are no leaks or problems that could lead to future issues for the customer. The decision was made to go with a remanufactured unit in lieu of repairing the customer’s unit, since the vehicle was a commercial truck and the customer was in a hurry to get it back on the road. This truck came into our shop diagnosed with an internal problem that required the transmission to be removed and repaired.
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